Which of These Is Relatable To Your Practice?
- High staff turnover at the front-office due to staff feeling overwhelmed with responsibilities?
- Difficulties scaling your practice due to the high cost of staffing to cover repetitive busy work instead of actual patient care?
- Your senior staff wasting valuable time training new hires only for them to leave within a few months?
- Staff members lacking security training; increasing the danger of opening scam/infected emails?
- Inability to find candidates that can bring a new and different dynamic to your practice?
Don't worry, there is a solution.
Many practices in Australia face difficulty with retention of staff - this high churn is usually a result of staff members feeling overwhelmed, seeking a 'better' opportunity and/or a greater competition for high quality candidates - leading to your practice being unable to provide proper patient care and affecting the sentiment of your patients, which with negative reviews can lead to less patients visiting your practice.
That's where we come in.
We can help reduce the repetitive work of your entire team so you can have a lean team at your practice that focuses on the main objective - to provide the best possible care and experience to your patients.
The Key Benefits of our Virtual Assistants:
- Save Time - Reclaim valuable time and focus on high priority activities by delegating routine tasks such as answering booking calls, scheduling appointments, sending out appointment reminders, invoicing/receipting, generating reports, transmitting claims etc - you decide what's required and we can make it happen.
- Reduce Costs - Get flexibility in rostering and managing staffing needs, and save you wasted hours in managing staff; thus allowing you to offload administrative burdens and focus on your core business objectives.
- Scale and Diversify - Hire from a diverse and versatile skill set of professionals spanning administrative support, research, customer service, technology, and more.
- Security Training - Come trained in best practices for security and data integrity, and adhere to the highest of privacy standards to safeguard your data at all times reducing the risk of data exploitation and exposure from phishing attacks that is frequent with new hires/untrained staff.
- Adapt and Grow - Stay connected and keep you updated through seamless communication channels while easily integrating with your preferred platforms and tools for optimal collaboration saving you from 'fear of change' scenarios where staff are unwilling to adapt to the change in operational procedures of your practice.
...and best of all, you can still hire who you want: We do the initial screening and vetting of our candidates; and after shortlisting them, provide you the opportunity to interview them and select your preferred candidate - allowing you full control in the hiring process.
Call us today at 03 8689 8989 or email sales@mwbs.com.au to find out more about our Virtual Assistant offering.
